Business Wireless FAQ's


Do you have questions about our service? If so, we have the answers.


 

Q: What are the benefits of a fixed wireless infrastructure?

A: The value proposition of the Unwired fixed wireless delivery method is that it bypasses the local copper telco plant and provides a direct connection to the data center through one or two hops, which provides very low latency and very few points of failure. Additionally, bandwidth costs are 50-75% less than comparable telco rates for the same CIR, and unlike traditional telco offerings, you can burst your bandwidth to full circuit capacity. I.e. buy a 1 Mb/s CIR circuit and burst to a DS3.

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Q: Could you provide some technical details for your Fixed Wireless solution versus a typical DS3 fiber solution?

A: Unwired has a Wireless network overlay covering much of the San Francisco Bay area, with redundant microwave and laser backhauls connecting sites throughout the region. These sites are connected in a ring structure. There are multiple terminus points in the ring at data centers located throughout the Bay Area. At the data centers, we have a fully redundant switching and routing infrastructure peered with multiple Tier-1 fiber networks. With our standard interconnection hardware, our wireless network can offer end user speeds of up to DS3 bandwidths (45Mbps). Greater speeds of up to gigE are possible with a more customized build-out.

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Q: Is Unwired service available in all areas?

A: Currently, we offer service to customers located throughout the East Bay and San Francisco.

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Q: Is a 'Line of Sight' required to obtain Unwired Service?

A: Yes. In order to establish the best connection to our network, the antenna mounted on your office building must have a clear line of sight to one our transmitters. Obstacles such as dense foliage or buildings could impact your line of sight and prevent a clear signal. If service is requested, prior to installing the equipment, we will test your signal strength and determine if an adequate service signal is available. If it is determined that we can not complete the installation due to obstacles or other signal issues, Unwired will reimburse any advance payments for equipment or service.

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Q: What type of Service Level Agreement (SLA) do you offer your customers?

A: We are happy to offer all of our business customers the same 24x7 SLA.

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Q: What does burstable mean?

Burstable means that when downloading or uploading a large file your usage may go up to the maximum allowed by your plan, but you cannot maintain this for long periods of time. Your sustained overall usage should be kept within the limits listed out below. If you maintain usage above these Unwired reserves the right to limit your usage to reduce network impact until you can reduce your sustained usage. You can consult the subscriber agreement if you need further clarification or contact us with any questions you might have.

  • 12/3 plan is 500 kbps (62.5 KB/s) down / 500 kbps (62.5 KB/s) up
  • 17/6 plan is 1 mbps (128 KB/s) down / 1 mbps (128 KB/s) up
  • 22/8 plan is 2 mbps (256 KB/s) down / 2 mbps (256 KB/s) up
  • 4/4 plan is 500 kbps (62.5 KB/s) down / 500 kbps (62.5 KB/s) up
  • 7/7 plan is 1.5 Mbps (192 KB/s) down / 1.5 Mbps (192 KB/s) up

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Q: Are there any limitations on file sharing?

When using file sharing, typically the download speed is below the network capacity and does not cause any trouble. However, with uploads, file sharing will attempt to upload the file to hundreds of users around the world and will often try to utilize all the bandwidth available on the network. With uploads Unwired requires customers to set maximum upload speeds specified in the list below. If using more than the speeds allowed Unwired reserves the right to limit your usage to reduce network impact until you reduce your usage. You can consult the subscriber agreement and acceptable use policy if you need further clarification or contact us with any questions you might have.

  • 12/3 plan is 500 kbps (62.5 KB/s) down / 500 kbps (62.5 KB/s) up
  • 17/6 plan is 1 mbps (128 KB/s) down / 1 mbps (128 KB/s) up
  • 22/8 plan is 2 mbps (256 KB/s) down / 2 mbps (256 KB/s) up
  • 4/4 plan is 500 kbps (62.5 KB/s) down / 500 kbps (62.5 KB/s) up
  • 7/7 plan is 1.5 Mbps (192 KB/s) down / 1.5 Mbps (192 KB/s) up

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Q: Do I have to get permission from my landlord to have your service installed?

Unwired would prefer that you have permission from your landlord before the installation to prevent problems. However, there have been some rulings by the FCC that you can read to determine if you need to have permission prior to installation. You can look at the FCC website for more clarification. If you are still unsure if the FCC rules apply to you we recommend erring on the side of caution and getting permission from your landlord.

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Q: Are there any taxes or fees that are not disclosed?

Nope! Unwired monthly service does not have any hidden taxes or fees!

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Q: What is meant by 95th percentile billing?

Bandwidth usage will be calculated by Unwired Ltd. using the 95th percentile of samplings taken at 5 minute intervals on a monthly basis. Samples are taken by Unwired via SNMP from the Unwired switch or router port Customer is directly connected to and are the greater of input or output bits per second. 95th percentile is determined by sorting the sample data from smallest to largest and discarding the top 5 percent, with the remaining largest sample designated as the 95th percentile. If the threshold for committed bandwidth is exceeded, customer will be charged an excess bandwidth fee based on the following calculation: Number (#) of megabits in excess of Customer's committed bandwidth (rounded up to next whole megabit) times (x) the current per megabit cost plus (+) a 10% overage penalty.

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